POLICIES

CANCELLATION POLICY

As a courtesy to our clients and our staff of professionals, we require a 24-hour cancellation notice for any single service and a 48-hour cancellation notice for multiple services, Keratin Smoothing Therapy services or any salon packages. Please have a major credit card or gift card number to secure your reservation. Late cancellation will incur a 50% charge of reserved services or redeemable gift card value. Any no-show appointments will incur a full value charge of reserved services or redeemable gift card value.

RESERVATIONS

Our scheduling for skin care and massage treatments is designed to allow the correct time needed to complete your service. We respectfully ask that you arrive 15 minutes prior to your service to prepare for the facial or massage. Every effort will be made to accommodate late arrivals, though we regret full service time may not be possible.

SCHEDULING

To ensure your choice of date and time we recommend scheduling your next appointment before leaving. Hair color, salon packages and multiple services should be scheduled 4-6 weeks in advance.

PRIVACY

Your privacy will always be respected. During your spa service your body will be covered with the exception of those areas being pampered.

CHILDREN

For the comfort and serenity of all our guests we respectfully ask that children under the age of 10 be left in the care of a loving adult. Thank you for your consideration.

GRATUITIES

Gratuities are appreciated and are not included in the service prices. A 15% gratuity will be added to groups of four or more. Gratuities cannot be added to any charged services. Gift cards cannot be used for gratuities.

For your convenience, Salon Medusa provides a free WI-FI Internet connection to our customers.